Got Questions? We Got Answers.

Unfiltered info for our Zenzy fam. If you're stuck, we’ve got your back.

  • GEN Z APPROVED
  • SUSTAINABLE
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  • GEN Z APPROVED
  • SUSTAINABLE
  • TRENDING
  • AUTHENTIC
  • Boldness
  • GEN Z APPROVED
  • SUSTAINABLE
  • TRENDING
  • AUTHENTIC
  • Boldness

Orders & shipping

1. How long will my order take to arrive?

Most prepaid orders are dispatched within 24–48 hours, while COD orders may take 3–4 working days to process. Delivery usually takes 5–8 business days, depending on your location.

2. Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking link via Email and WhatsApp, so you can follow your order in real time.

3. Do you ship internationally?

No — currently, Sollzz delivers only within India. We’re working on expanding our shipping reach in the future, so stay tuned.

4. Can I change or cancel my order after placing it?

Orders can only be modified or cancelled before dispatch. Once shipped, changes may not be possible. Reach out to our support team as soon as possible for assistance.

Account & Shopping

1. How do I choose the right size?

Every product page includes a detailed size guide to help you find your perfect fit. If you prefer a relaxed streetwear look, we recommend choosing your regular size.

2. What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD) on eligible orders.

3. Can I return or exchange my order?

Yes — eligible products can be returned or exchanged within the policy period, provided they are unused, unwashed, and returned in original condition with tags intact.

4. How will I know if my order is confirmed?

Once your order is placed successfully, you’ll receive an order confirmation via Email and WhatsApp with all your purchase details.

5. How can I contact Sollzz support?

You can reach us via:
📩 contact@sollzz.com
📞 +91 96871 02720
🕒 Mon – Sat | 10:00 AM – 6:00 PM